Leveraging Data to Transform Customer Service and Mission Ops: Lessons from Government Leaders at IRS and VA


Public sector agencies are transforming how to execute mission operations and provide services to citizens. Through guidance from recent laws and executive orders including the Technology Modernization Fund, the Evidence Act, memorandum M-19-21, as well as the 2021 Executive  Order to improve Customer Experience (CXO), agency leaders are driving innovation and leveraging data to transform how their organizations are able to govern and serve the public.

In this webinar, federal executives will discuss:

  1. Their respective organization’s digitalization journey
  2. How business process (re)engineering aligns with agency tech modernization and digital transformation goals, and
  3. How leveraging new sources of data with AI (ML, NLP, IPA, etc.) produces real ROI gains for federal agencies (efficiency and productivity)

Join us on Tuesday, June 14, at 2:00 – 3:00 p.m. ET to hear from Internal Revenue Service (IRS) and Department of Veterans Affairs (VA) leaders about how they are leading transformations within their organizations.


Sherry Bennett, Ph.D.

(Moderator) Chair of the Data Coalition Advisory Board andChief Data Scientist, DLT – A TD-Synnex Company

Patrick Sullivan

Principal Product Strategist, US Public Sector, HyperScience




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